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InformatikkNewUser

Technical information for new users at the Department of Informatics

Welcome to our department!

The latest version of this document can always be found online at http://doc.uib.no/wiki/Informatikk .

Technical staff information

The technical staff at the department has the following responsibilities:

• Client computer support for scientific employees and Masters students using our Linux clients (regards to both software and hardware, including printers).
• Offering servers and services for our users, including web, database, and wireless connectivity.
• Running the backup service for the machines we support.

Please note that the university's central IT department has responsibilites outside our scope, including the following:

• Client support for all users of Microsoft Windows.
• Auditorium support, including the auditorium computers and the audio/visual equipment.
• E-mail service, including everything to do with accounts and servers.

Finding updated information

We publish information about any service disruptions to http://doc.uib.no/techblog . Please check this site every time you have a problem.

Contacting the technical staff

All support requests for us should be sent to our request tracking system at trouble@ii.uib.no, where you will be serviced systematically and efficiently. Please do not contact individual technical personnel on e-mail or in their offices.

Using your computer

Accounts

Users of Informatics need the following accounts:

• 1 UNIX account: For mail and login.ii.uib.no shell purposes
• 1 Account on the central IT department (IT-avdelingen), both on Unix and Windows. This account is required for Windows access.

Files and access

A normal user has access to a Home drive/directory (H:\ on Windows), where we back up all your data. Save ALL your work at this location! A normal user do not have any local system privileges on any operating system. Do not trust any media like diskettes or CD-ROM backups. Never save any data on Laptops without backing up every time you can reach your home directory! We can provide backup facilities for Laptops, ask us at trouble@ii.uib.no

Backup

We provide backups after the following rules

Finding printers

Please refer to the document http://doc.uib.no/wiki/Skrivere for more information.

Security

It's very important that you NEVER create passwords which are short and/or easy to guess at ANY service or account. Accounts with weak passwords are legible for temporary closing. Please read more at http://doc.uib.no/wiki/Sikkerhet

Working from home/VPN

• A new VPN dialer is available from this page . It makes it very easy for connecting VPN at Windows. It also support strong encryption.
• UiB gives access to our network using VPN. Read more at http://www.wlan.uib.no/ . By using VPN, you can reach internal resources like the MatLab licence server.
• For setting up mail-reader at home/laptop, read the tutorial at http://doc.uib.no/wiki/Informatikk

Vacation

If you are out of office, please go to http://doc.uib.no/wiki/Informatikk and click InformatikkVacation. This will inform you on how to enable Vacation response on E-mails. Also, always contact ekspedisjonen@ii.uib.no when you are away from Office (phone 55 58 42 00).

Using your office phone

Read information from the IT-Department at http://www.uib.no/it/telefon/

Visitors and guests

• Never share your password with another person/visitor.
• Visitors should have their own account, and you should notify Tech at least 3 businessdays before your visitor arrives at Informatikk.
• If visitor bring their own Laptop/computer, Tech can then arrange that he get access to the network. Send an email to trouble@ii.uib.no with the location you have selected for your visitor, and Tech will fix the network connection(s). Please check if your visitor can use Wireless network before he arrives, as this would easen the connection process.
• Need help translate? At ordnett you can find many languages (german, english, norwegian).

Finding more information

• Intranett . This is the main information portal for employees at UiB. It was introduced in 2004.
• We have gathered most computer-related information at http://doc.uib.no/techblog . Please check out the "Driftslenker" menu.
• Check out Information for new employees at UoB at www.uib.no/persok/nyansatte/Engelsk_introbrosjyre
• Norwegian holidays
• Travel information: Travel by bus. You can search for routes at www.gaiatrafikk.no The nearest stop (from Bergen Hightech center) TO centrum is called Bergen Ingeniørhøgskole (3min walk from HiB), and you will find the bus stop OUT of centrum just outside the building.