Computing and IT services
How To Help Yourself:
The IT department provides a number of tools and utilities for self service, these include:
- How-tos - here you will find written documentation on anything from how to configure your e-mail to how you check your printing quota.
- Services status - when something goes awry on campus or one of the student homes, you will find information about it here.
- Computer labs - contains a map of all the computer labs on campus. Includes information about specific equipment in appropriate labs.
- Antivirus software - here you will find information about antivirus including downloads for F-Secure Client Security. Everyone who is connected to the campus network is required to have an updated virus protection installed.
User accounts:
On My Student Page you can activate your user account, change or retrieve your password, see your account information, check your webmail, check or transfer your print quota or create a subversion repository, and much more.
When you activate your user account you commit yourself to the school's IT regulations.
When you require further assistance:
Send an e-mail to helpdesk@hig.no, use the contact form or call us at 61 13 53 00. You can also visit us personally, our offices are located in the basement of the K building, look for the signs with «IT-tjenesten» on them, and follow them.You will also usually find a lab assistant in the computer lab C005 every day, who can assist you with minor problems.
When you contact us, please supply us your student number or username, e-mail address, and a phone number so we can reach you. If there is a problem with a specific computer or other equipment, please note the registration number that is engraved on the device.
The IT department is responsible for all computer related equipment on campus, this includes for instance printers and computers. If a computer runs out of toner, contact us and we will resupply it.
Contact information
Send an e-mail to helpdesk@hig.no for all enquiries or make use of the contact form .
