Modules 101-102

HSL 101

Semester/Level

First semester, level 1

ECTS credits

5 ECTS from the subject area of Management of Operations and Services for In-door and Outdoor Environment

5 ECTS from the subject area of Economics and Administration.

Goals and objectives

Students are to:
- gain insight in a facility manager's work and responsibility in various
   types of organizations.
- have knowledge of the competence that is necessary for a facility
  manager and of various ways to organize work and service.
- be able to carry out research in accordance with accepted methods.
- be aware of an identity and have a professional understanding of being
  a facility and service manager.
- be aware of their role as a student.

Topic areas

Facility and Service Management
- Facility and service management
- Introduction to sociology and company management
- The facility manager`s position in organizations and management
  functions

Scholastic preparations for students:
- Communication and group psychology
- Study techniques and academic writing skills
- Research methods and statistics

HSL 102

Materials, Operations and Maintenance

Semester/Level

First semester, level 1

ECTS credits

15 ECTS from the subject area of Management of Operations and Services for In-door and Outdoor Environment
0 ECTS from the subject area of Economics and Administration.

Goals and objectives

Students are to:
- be able to produce and deliver products and services that ensure a
  good in-door climate and environment, in accordance with quality
  agreements.
- be able to make reasonable choices and decisions regarding materials,
  methods and cleaning chemicals used in cleaning and maintenance.

Topic areas

Chemistry, the chemistry of materials and cleaning chemistry
Product characteristics of textiles, semi-hard and hard materials
Cleaning technology: material, equipment and machines
Indoor climate
Cleaning quality
Legislation and regulations