Activate user account at NTNU

Only available at the beginning of each term

This service is only available in the months August, September, January and February, following the start of the fall and spring semester. After this, you need to contact Orakeltjenesten to activate your user account.

All new students shall activate their own user accounts. In order to do this you have to fulfil the following requirements.

1. You must have been accepted as a student at NTNU.
2. You must have paid your semester fee. Note: It can take as many as 3 working days for before your payment is registered.
3. You must be connected to a course program. You can check this by loggin into Studentweb, your course program should be on the first page after you log in.
4. You must have received a PIN number. You can either find this in a letter you have received, or on the sheet of paper attached to your semester card. This is the same PIN as you use for logging into Studentweb.
5. You must have found your student number in Studentweb. Your student number can be found in the top left corner of the screen after you log in (six digits).
6. This service is only available until the first of October (during the fall semester), or the first of March (during the spring semester).

Employees will still receive their user accounts from their local IT support. If you don't know where or whom you local support is, ask some of your co-workers. This is information that should be given to you during your first week.

Activate user account

In order to activate your user account go to https://bdb.itea.ntnu.no/aktivering. Enter your 11 digit national number. This consist of your birth date (dd/mm/yy), plus the five extra digits on your matriculation certificate.

During the activation of your account you will be notified of your username, and given the opportunity to choose a password generated by the computer or make one for yourself. Regardless of which option you chose it is important that you remember your password.

The article Bad passwords gives you information on which passwords are considered bad, and also how to make one that is easy for you to remember.

Frequently asked questions

Can I change my username?
No, normally you have to use the user name generated for you. See the article How to change your username

How do I change my password?
Look at the article How to change your password

I have forgotten my PIN number, what do I do?
Contact Studentservice.

I am experiencing problems during the activation process.
Contact the Orakeltjenesten

I have forgotten my username and/or password, what do I do?
Contact the Orakeltjenesten

I am a former student at NTNU, and have an user account, but I have changed my course program, do I need to reactivate my account?
No, that is not necessary. If you remember your username and password, you can try to see if it is still working. If not, you have to contact the Orakeltjenesten.