Frequently Asked Questions

How do I participate?

On the startup-date for the 2008 survey, you will receive an e-mail with an invitation to participate.  Klick on the link, and you are on!  There will also be a link to the survey from our web-pages.

Who are invited to participate?

We are inviting all students and employees at NHH to participate. Other users can also participate by using the links on our web-page, but they will not receive an invitational mail.

How long does it take?

Test surveyes indicate about 13 minutes to finish the survey.

Is there a print-version available?

Yes. Please contact our front desk in the library for a printed version of the survey. Notice that all printed replies will be collected locally and manually entered into the electronic form. If you choose to supply your e-mail (for the price draw) there is a possible linking between your person and the replies you have made. The libray will not record any information of the kind, and will do its best to keep all respondents anonymous.

Why does the questions seem so accidental?

The survey tests multiple areas of the libray services, each represented by more than one question. Regarded alone, they may seem accidental, but statistics will give us very good results.

Why Do I receive reminders when I already completed the survey?

Researh indicates that the number of respones is closely connected to the number of reminders (see Cook, Heath og Thompson: "A meta-analysis of response rates in web- or internet-based surveys". Educational and Psychological Measurement, 60, 2000. ss 821-836).

LibQUAL does not keep a record of responder's email-adresses, and hence there is no way of connecting email and responder. As a result there is no way of knowing who have already completed the survey.

Some of the categories does not fit NHH very good!

The LibQUAL survey is international in nature, and in order to facilitate benchmarking, some of the categories are standardized.

Can I skip questions that does not apply to me?

No. Please do not skip any questions in the survey. Only fully completed surveys will be counted in the end.  If there is a question you feel does not apply to your situation, please tick the N/A-option

Which browsers are supported?

All modern browsers are supported. LibQUAL does not use cookies, javascripts or other browser-technology.

Does the survey support text-to-speech software?

LibQUAL supports JAWS screen reader software.

Which other libraries participate in the survey?

For a complete list of all the participating libraries for 2008, please visit http://www.libqual.org/Information/Participants/index.cfm

Where can I get more information on LibQUAL?

See the LibQUAL webpage, or contact Fredrik Kavli at the libray for more information.