V6805 TQM, Total-Quality-Management

Prerequisites

General admission requirements

Course Objectives

On completion of this course the students shall:

• Understand the history and background of quality development
• Understand key principles for quality deployment
• Be a contributor in creation of effective teams and team roles
• Understand the importance of process-control and regularly maintenance
• Be able to use basic TQM tools regarding non conformances, standardisation and Quality Improvement Projects
• Be able to contribute in a company as a quality coordinator

Learning Methods

• Lectures
• Exercises and plenum discussions
• Project work

Course Description

• History, society and TQM
• The 4 Quality dimensions and stake holders
• PDCA-wheel, 5M, 5W
• Process-control, non conformance processes, standardisation and Quality Improvement

Assessment Methods

Project report (40%) and final exam (60%)