Migration of users and machines to the IT department
The migration of all users to the IT department is well under way. Some problems have been observed in the process. Here is some information that may help you after your machine and account have been migrated.
1. Account
Some users - particular Ph.D students who formerly have been students at UiB - have 2 accounts. In some cases there has been confusion about which account they have exepected to use. If you think this may the case for you, get in touch with me or Christian and we will check it up.
2. Password
Some users have had problems with their password. This is Linux-related problem. Typically you can fix this yourself by going to the site http://sebra.uib.no/ and login with your IT account. Update your passwd and check that you update it for all operating systems. If you need assistance contact me or Christian.
3. Home directory problems
Your home directory at Informatics have been copied to the IT department. You should find it in a sub-directory of your home directory at the IT department. The sub-directory is called: informatikk.your_ita_username. Problems noted here has been:
- wrong user name (see 1 above)
- problems with permissions (I am not table to check this, since I do not have access to your home directories at the IT department).
The best thing to do here is to make a case at http://brita.uib.no/ or call them.
Note also that you now have two different home directories: One at the IT department which is now your main work account. The other at Informatics, which you use when logging in to reources locally at the department (like login.ii.uib.no, web services etc.) If you want to keep these account synchronised, you may use rsync.
4. Software
The IT deparment does a two-stage install, where most of the software is installed during the second phase. This means that at worst it will take 24 hours from initial install to final install is finished.
If you lack software after 1 day or specific software does not work as it used to do at Informatics, you must open a case at http://brita.uib.no/
5. Problems with mail
This has - as far as I know - only affected users who use evolution as their mail reader. This is most likely a permissions problem (see 3 above). The IT department is looking into this, but you should make a case at http://brita.uib.no/ if you have this problem.
6. Updating web pages
Some users have had problems updating web pages. The problems are represented by two different scenarios:
- /net/public_html
This is now available via NFS mounts to the client machines at the IT department. Note however that the mount point is different:
/Data/ii/public_html
- /net/www
This is not at the moment exported to the IT department. We may do so if needed, however I am unsure how these files typically are accessed. In particular, the IT department has very little support for Unix/linux group rights. So for the short term I have decided that files in /net/www hierarchy will only be available for updates from login.ii.uib.no.
Please report problems with this policy to trouble@ii.uib.no.
7. Printing
The default printer at the IT department is 'pullprint', which requires you to use your employee card to print.
However, you may also continue to access the print queues at Informatics, though they may be a little bit harder to find. They have names like ii_lp12 etc. Not all print queues are available. We will look into this and get it fixed as soon as possible.
8. Access resources from home or outside UiB
- you can still login to login.ii.uib.no using your informatics account.
- the IT department has several different services that you may use:
-- login.uib.no is the linux login server
-- hjemmekontor.uib.no is the windows login server
For problems using these two services report them to http://brita.uib.no/
For problems with login.ii.uib.no or other local services at Informatics, report them to trouble@ii.uib.no.
This information will also be available on http://doc.uib.no/techblog.
Comments may also be made there. Do not reply to this mail.
Jan