KIKK

Keywords

Workplace learning; Participatory change processes ; ICT as complex artifact

Overview

The name is a Norwegian acronym for Knowledge Management for Internal Communication and Customer Relations. KIKK is a KP-Lab/WP10 case. We explore three research questions from pedagogical, technological and organizational perspectives

Aims

The following research questions are explored:

• Adaptive product development: Analyzing the trajectory of the company's project management software with focus on developer-user interaction;
• Mentoring: How new employees are trained in a customer context through mentoring, and how this exemplifies novice-expert and horizontal boundary-crossing dimensions of knowledge construction;
• Knowledge construction: How knowledge and expertise is produced, accessed, used, shared, and reproduced in the company and across its multiple contexts.

Methods

We use qualitative empirical methods (observation, interview, video analysis) and design methods (from participatory design, to evolutionary prototyping and extreme programming). Our approach is comprehensive for the life cycle of organizational (ICT-mediated) change and therefore combines the socio-cultural approach with socio-technical systems design.

Partners

Safran Software Solutions (Oslo and Stavanger) and InterMedia, UiO 

Period of Duration

9/2006 to 9/2008 

Outcomes

Understanding existing work in software product development (internal information exchange, product evolution, and customer interaction); participating in creating change in current practice by intervention and introducing a new user support system (web portal); studying user-developer relations, mentoring as knowledge practice, and knowledge building in the organization; developing the first version of participatory change processes (PCP) methodology

Related projects

LAP, Ahus

Funding

EU / KP-Lab / WP10