The Information Service (OTS)
By calling our telephone services, Information Service (OTS), you will among others, receive information about application procedures, expected case processing times and the status of your application. You can also send e-mail to OTS if you have any questions about your case, or want information about the different types of application. OTS does not respond to enquiries about asylum cases.
Telephone number: (+47) 23 35 16 00
Opening hours: 09:00 - 15:30
(from 15 May to 14 September: 09.00 - 15.00)
In order for you to get an answer about your own application, you must give your DUF-number/reference number (or date of birth and personal number).
Information about other cases other than your own is normally confidential and can only be given to the applicant. If you want to receive such confidential information from us, you must submit or send us a letter or fax with a written
authorisation/power of attorney from the applicant.
Last updated:
13.06.2007
Published:
24.04.2006
